Privacy Policy

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This Privacy Policy ("Policy") applies to all services provided by OTM Productions and outlines how we collect, use, protect, and manage your personal data when you interact with our website (otmproduction.org) and services. We respect your privacy and are committed to safeguarding your personal information.

By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy. If you have any questions about this Policy or how we handle your personal information, please don’t hesitate to contact us.

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1. Information We Collect

We collect personal information ("Personal Data") that you provide to us directly when you use our services, such as when you make a booking, subscribe to our newsletter, or contact us for support. The types of personal data we may collect include:

- Contact Information: Name, email address, phone number, and shipping/billing address.

- Booking Information: Information related to your bookings, including event details and any specific requests.

- Payment Information: Payment card details, billing information, or other financial data provided when making a purchase (Please note that we do not store full payment details. Payments are processed securely by our third-party payment provider).

- Marketing Preferences: Information about your interests and preferences, based on your interactions with us or any communication you consent to receive.

We also automatically collect non-personally identifiable information through cookies and tracking technologies (e.g., IP address, device type, browser details, etc.) to improve your experience on our website and gather anonymous usage statistics.

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2. How We Use Your Information

Your personal information is essential for us to provide and improve our services. We use your data for the following purposes:

- To Process Your Orders: We use your information to fulfill your booking requests, manage your transactions, and deliver the services you requested.

- Payment Processing: We use your payment details to collect payments for bookings and services. Payment data is securely processed by a third-party provider, and we do not store full payment details.

- Customer Support: We may use your contact information to respond to any questions, concerns, or feedback you provide.

- Marketing and Promotions: If you have opted in, we may send you marketing materials about our services, new releases, or special offers. You can unsubscribe from these communications at any time.

- Analytics: We may use non-personal information for internal analysis, which helps us improve our website, services, and user experience.

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3. Data Retention and Access

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You have the right to request access to the personal data we hold about you, and in certain circumstances, you may request to have your data corrected, deleted, or restricted from further processing.

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4. Your Rights Regarding Your Personal Data

We respect your privacy and are committed to giving you control over your personal information. In accordance with applicable data protection laws, you have the following rights:

- Right to Access: You can request a copy of the personal data we hold about you.

- Right to Correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.

- Right to Deletion: You can request that we delete your personal data, subject to certain conditions (e.g., if we no longer need it for legitimate business purposes).

- Right to Object: You can object to the processing of your personal data for direct marketing or other purposes that are not essential for providing our services.

- Right to Withdraw Consent: If you have given us consent to use your data (e.g., for marketing purposes), you can withdraw that consent at any time by contacting us or unsubscribing from communications.

If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.

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5. Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, customer support platforms, and marketing services. These third parties are required to protect your data and only use it for the specific services they provide on our behalf.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

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6. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or alteration. While we strive to protect your data, no online service can guarantee 100% security, so please be cautious when sharing personal information.

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7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and personalize content and ads. You can control cookies through your browser settings, but please note that disabling certain cookies may impact your user experience on our website.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we handle personal data. When we update this Policy, we will post the revised version on this page and update the "Last Updated" date at the bottom of the document.

Please review this Policy periodically to stay informed about how we are protecting your information.

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9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:

Email: contact@otmprocduction.org

Postal Address: B36 8DT